8 certified courses in IT / ITES
The IT / ITES training journey, stage by stage.
Screening and enrolment
Typing speed, comprehension and voice clarity screening to route candidates into voice, non-voice or data roles.
Computer and internet fundamentals
Operating system navigation, office tools, email discipline, data privacy and cyber safety.
Communication build-up
Daily spoken English, accent neutralisation, listening drills and written response practice on a scoring rubric.
Process simulation lab
Trainees handle mock customer calls and chats on a live ticketing tool, following scripts, escalation matrices and quality parameters.
Live process attachment
Supervised work on a real or shadow process with adherence, accuracy and average handling time tracked daily.
Certification and placement drives
Assessment, certification and hiring drives with BPO, IT services and CSC-style digital service employers.
What defines this program.
Computer labs with live ticketing simulations
Spoken English and communication training
BPO and IT services placement drives
Other sectors we train in.
Enrol in IT / ITES training
Speak to our counsellors about batch dates, eligibility, fees and placement support at your nearest centre.